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Working in Stores


Store Manager

If you are competitive, you will love running one of our shops! Toy retailing is demanding and fast paced with a real focus on delivering brilliant service to both our big and our little customers. To be a Store Manager, you will need to be hands on and enjoy operating in volume driven, highly seasonal trading environments. You will also need to have great leadership and people skills to be able to develop and motivate your team to deliver a top performing store.

Assistant Manager

Anything your Store Manager does you need to do too! You must be able to lead and motivate your team ensuring they deliver only the best in customer service. Assisting and supporting the Store Manager, you will be responsible for maintaining and delivering company standards and your natural love of retailing must be accompanied by a real interest in the toy market. With an ability to react quickly and work under pressure, you will also adopt a hands-on approach and demonstrate a desire to lead from the front on the shop floor.

You will be able to demonstrate a track record in coaching and people development from your previous management or supervisory experience. Do a good job and there are great opportunities to take the next step up to Store Manager.


Are you up for a challenge! As a key part of the management team, you are going to make a real difference, supporting the Store Management team and keeping everything ticking over. You will be energetic and outgoing, possessing a natural flair for retailing, proactive on the shop floor and efficient in completing routine administration. Other responsibilities will include organising daily tasks and rotas, merchandising, delivery management, key holder duties including opening and closing the store. We will offer you comprehensive on the job training and opportunities to progress and develop if a career in retail management is for you.

Sales assistant

TAs a Sales Assistant in one of our stores, you are the main point of contact with our customers, you can’t get more important than that! Asking brilliant questions to help identify what they are looking for, you will help the customers make their purchases and help your store to achieve its targets. You will have to work hard, but we will offer you comprehensive on the job training and opportunities to develop and progress.

You will need to help merchandise and replenish the fantastic range of toys we have to offer our customer, whilst staying up to date with everything we sell. You will also be trained to use the tills, give fantastic product demonstrations and to work in the stock room with various tasks such as deliveries. With an enthusiastic approach and sense of fun and energy, delivering outstanding customer service will come naturally, so why not join our success story and see where it takes you? Aim High!


We offer a competitive level of pay along with a great range of benefits in addition to great holiday entitlement.

Profit Share - We provide a Profit Share for all our employees across the business. The scheme pays out a percentage of your basic salary provided the company achieves its profit triggers for the financial year.

Jack’s Treasure Chest - This is where all your additional employee benefits are! Jack’s Treasure Chest gives you instant access to 1000’s of discounts on everything from high street retailers to cinema tickets and holidays but also has information about all of our other benefits that you have access to.

Cycle to Work Scheme - Fancy a new bike? The cycle to work scheme is a tax and national insurance free scheme set up by the Department for Transport to help promote healthier journeys to work and reduce pollution and congestion. If you sign up to the scheme you could save around 33% and it is available to all employees.

Toy Discount - You work for an amazing toy retailer. One perk of your job is a very handy discount of 20% on any toy purchases that you wish to make even if the items are already reduced or on a promotional offer.

Life Cover - Our Group Life Assurance Scheme provides a benefit of four times your basic annual salary in the event that an employee dies in service. Everyone is included after a qualifying period.

Holiday Time & Birthday Leave - We all look forward to our holidays and some time to relax and take a break from work. It’s good to come back recharged and ready to go! Even better, your holiday entitlement increases with service up to 36 days including bank holidays. If your birthday falls on a working day you will also be able to have a paid days leave to celebrate.

Pension Scheme - Your retirement may seem a long way off but the sooner you start paying into a pension the more likely you are to afford the things you will want when you retire. The company pension scheme is open to everyone. We will contribute the equivalent of 3% of your salary into the scheme. The company’s contribution increases with service up to a generous 10% of salary. You will also need to contribute into the pension scheme to meet current statutory requirements.

Payroll Giving - Our Payroll Giving Scheme allows you to support your favourite charities (tax-free) through your pay. As long as you are a UK taxpayer you can donate to any UK-registered charity that you like. In order to enhance your generosity, The Entertainer will match your donation.

Did you know You can sign up for Gift Aid, 25% will be added to your donation at no extra cost to you. So far, our scheme has raised close to £1,500,000 for great causes. The scheme is now so successful that we are the UK’s leading retailer, with fantastic levels of employee participation. This has resulted in the Company being recognised with a Diamond award by the government, alongside several other national payroll awards.

Pennies from Your Pay - Another way to give to charity is to sign up to Pennies from your pay. This means, that the spare pennies from your monthly salary are deducted and donated to our chosen charity, Cancer Research UK. It’s a good way to give, as it happens automatically and it will never be more than 99p per month, you won’t even notice it’s gone!

What career opportunities do we offer at The Entertainer? - At The Entertainer, we have motivated and enthusiastic colleagues in our stores, head office and fulfilment operations who are constantly dreaming up ideas so we can be the Best-Loved Toyshop. Each area of the business has their own career paths with opportunities for progression and development, you just need to decide where is right for you!

We want you to grow and develop with us, which is why we will support you with training courses, programmes that are designed to encourage people to take the next step in their career.

Learning @ Work - We will support your learning and development at every stage of your career here with us. It starts with an engaging induction, access to our Learning Management System (LMS) ‘The EnterTrainer’ and on-the-job training and support. The LMS provides self-paced, learner-led training that covers everything from customer service to confidence building, wellness training to practical skills and much, much more. We also run learning events throughout the year as well as courses, workshops and webinars. The learning opportunities here are endless. We actively encourage you to challenge yourself, to stay curious and to aim higher. Whether you want to be the best you can be in your current role, or if you are looking to progress, we have a training plan here to support you and your career.

We hope to see you as part of our team soon!